Welcome to Our Knowledge Base
Getting Started
Start by installing client software on one or two devices - refer to Endpoint Privilege Management. Once your endpoint clients are installed, head to The Portal (info) for instructions and The Portal (login) to view, configure and manage your clients.
Settings Overview
For details on Endpoint Privilege Management, refer to EPM Settings. For details on Secure Remote Access, refer to SRA Settings.
Get Support
If you need help on anything regarding Admin By Request, refer to ABR Support.
Latest Updates
6 September 2024: Mac 5.0
The Mac 5.0 client is finally out, bringing a host of new features.
IMPORTANT: Please make sure you refer to version 2.1 of the Mac Client IT Admin Guide, or check the Mac pages in this Knowledge Base.
6 September 2024: Secure Remote Access
Renames "Remote Access" to Unattended Access, and "access.work" to Vendor Access. Adds full remote control capability for Windows clients as a new Remote Support feature.
26 August 2024: Windows 8.4
Includes support for the new "Secure Remote Access" product, improvements to two tray tool applets and instant availability for Break Glass and removal of Local Admin accounts.
