Welcome to Our Documentation Center
Getting Started
Start by installing client software:
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If you haven't already, sign-up for the Free Plan and download client software.
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Install the client on one or two test endpoints - refer to Endpoint Privilege Management.
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Once your endpoint clients are installed, head to The Portal (reference) for instructions and The Portal (login) to view, configure and manage your clients.
Settings Overview
Settings in the portal control how your endpoints are administered:
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For details on Endpoint Privilege Management, refer to EPM Settings.
For details on Web Access Management, refer to Web Access Management.
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For details on Secure Remote Access, refer to SRA Settings.
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Integrating Admin By Request with other systems? See Integration Procedures.
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Need to check how we help with regulation compliance? See Compliance Mapping.
Get Support
Support options for Admin By Request customers:
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Ask our AI Assistance chatbot, right there à (or below on a small screen)
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For the current status of portal services and integrations, please visit Services Status.
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If you need help on anything regarding any of the Admin By Request products, refer to ABR Support.
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To log a trouble ticket (Paid Plan customers only), head to Submit a Support Ticket.
AI Assistance
Try our support bot for instant help with common issues. If our bot doesn't provide the answer you're looking for, checkout the FAQs on the Support page or feel free to create a Support Ticket.
Latest Updates
Web Access Management / Windows v9.0
3 August 2026: Web Access Management
Web Access Management is a new Admin By Request product governing how users browse the web and what software they download. It adds browser and site controls, download approval, reason and MFA gating, Intune compliance checks, owner-only downloads, and OPSWAT MetaDefender malware scanning. Requires Admin By Request for Windows 9.0.
3 August 2026: Getting Started with Web Access Management
This guide walks through enabling Web Access Management from scratch: confirming the v9.0 agent, switching the product on in the portal, and configuring your first policies. It follows a start open, observe, then tighten approach, so your controls reflect real download activity rather than guesswork.
3 August 2026: ABR for Windows 9.0
Alongside Web Access Management, Windows 9.0 adds two Admin Session controls. Extend Active Session Timer lets a user add time to a running session without waiting for expiry or repeating MFA. Administrators can also end a session remotely from the portal, with an optional blackout period preventing immediate re-elevation.
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