Welcome to Our Documentation Center
Getting Started
Start by installing client software on one or two devices - refer to Endpoint Privilege Management. Once your endpoint clients are installed, head to The Portal (info) for instructions and The Portal (login) to view, configure and manage your clients.
Settings Overview
For details on Endpoint Privilege Management, refer to EPM Settings. For details on Secure Remote Access, refer to SRA Settings.
Get Support
For the current status of portal services and integrations, please visit Services Status. If you need help on anything regarding any of the Admin By Request products, refer to ABR Support.
Latest Updates
20 January 2025: Windows 8.5
Windows 8.5 is out and supports ARM processors. It also enables Google Identity, JumpCloud and Okta Identity and Access Management connectors, and Support Assist can now terminate all elevated processes at the end of a session..
20 January 2025: Secure Remote Access
Secure Remote Access now has an option to select which monitor to use in a multi-monitor setup, and users in a Support Assist scenario can temporarily blank the screen for privacy if necessary.
10 December 2024: Mac 5.1
Mac 5.1 is out, supporting macOS 15 (Sequoia), Platform SSO (including the ability to identify which user is logged-on) and Support Assist lockdown, with options to allow/disallow Support Assist and set a session timeout.
