Event Notification
Portal menu: Reports > Email Notifications > Event Notification
The Event Notification page sets up email alerts that are sent when certain events occur in your environment, such as a password being changed for a local user, or a file being blocked because malware was detected.
Who receives event notifications
Event notifications are configured per portal user. The alerts are sent to the email address of the portal user who is signed in when the notification is set up, and the page shows that address at the top. There is no field for other recipients.
To send event notifications to a different mailbox, such as a shared IT mailbox, create a portal user with that email address and set up the notification while signed in as that user.
Event notifications are separate from the email notifications sent for new requests. Request notifications, which can go to several email addresses, are set in the Notification setting under Settings > [OS] Settings > Authorization.
If you receive more than 100 event notification emails in a day, only the first 100 are sent that day, to avoid flooding your inbox.
Configuration
|
Setting |
Type |
Description |
|---|---|---|
|
Enable notification |
Toggle |
On - Event notification emails are sent to the signed-in portal user. Off - Event notification emails are not sent. |
|
Get default template |
Button |
Loads the default email template into Email Template. |
|
Notification Events |
Drop-down |
Chooses which events you are subscribed to. The options are:
With Alerts or Warnings and Alerts, the events you are subscribed to are ticked in the Notification Events list according to that choice. |
|
Email Sender |
Text |
The sender name shown on notification emails. |
|
Email Subject |
Text |
The subject line of notification emails, for example Event notification: {EventText}. Tags can be used (see Tags below). |
|
Email Template |
Editor |
The body of notification emails. Edit it in the Design tab, or as HTML in the HTML tab, and check the result in the Preview tab. Tags can be used (see Tags below). |
|
Notification Events |
List |
The events you can be notified about, each with a description and a level (for example Alert). Tick Notify for each event you want an email for. Use the search box to find an event. |
|
Save |
Button |
Saves customization and changes to any fields. Note that reloading any defaults does not take effect until Save is clicked. |
Tags
Tags can be used in the email subject and template. Each tag is replaced with the actual event value when the email is sent.
|
Tag |
Replaced with |
|---|---|
|
{EventTime} |
The time of the event |
|
{EventText} |
The description of the event |
|
{UserFullName} |
The name of the user |
|
{ComputerName} |
The name of the computer |
If a line contains one or more tags and all the tags in that line are empty, the entire line is removed automatically.