Customers may initiate switching at any time by exporting their data using the built-in features of the service. Admin By Request does not impose contractual, technical or organizational barriers that interfere with switching.

Customers may export their data during the subscription term and throughout the retrieval period defined in this article. Export is enabled through the standard export tools included in the service.

Customers may export all Customer Data held within their tenant. Customer Data consists of the information the customer enters or generates during use of the service, including:

• Inventory data

• Audit logs

Customer Data is made available in structured, commonly used, machine-readable formats, including:

• XLSX

• CSV

• PDF (supplementary)

Customers perform exports directly through the product interface by selecting the export options provided for each dataset. Multiple exports may be performed at any time.

The datasets listed in this section constitute the exhaustive list of exportable data for the purposes of the EU Data Act.

Certain data generated solely for the operation and security of the service is not Customer Data and is not included in exports. This includes internal service logs, telemetry, system metadata, security monitoring information and other internal technical data used only to operate or protect the service.

These exclusions protect service stability, confidentiality and security for all customers.

If a customer terminates the service without deleting their tenant, Customer Data remains accessible for export for at least 30 days (the retrieval period). During this period:

• Export tools remain accessible

• The customer may perform multiple exports

• Admin By Request maintains continuity and access to export functionality

After the retrieval period expires, Admin By Request may remove any remaining Customer Data in accordance with Data Deletion After Switching

Customers may delete their tenant at any time using the built-in deletion features of the service. When a customer deletes their tenant, the deletion is permanent and removes the entire tenant and all Customer Data from active systems. This includes:

• All inventory data belonging to the tenant

• All audit log entries associated with the tenant

• All user accounts and settings created within the tenant

Identifiable Customer Data that appears in system logs is removed or anonymized in line with Admin By Request’s log retention practices based on the customer’s chosen data retention settings in the portal.

Backups follow Admin By Request’s standard backup schedule and are not used to restore deleted tenants.

Admin By Request provides reasonable assistance during switching, including:

• Access to documentation describing export methods

• References to available export features

• General guidance on performing exports and managing data retrieval

• Helpdesk support where needed to enable use of export features

The customer retains full control over initiating and managing exports and over the timing of switching.

Formats

• XLSX

• CSV

• PDF (supplementary)

Interfaces

• Built-in export features

• Documented APIs where applicable

Constraints

• Customer data retention configurations may limit historical data availability

• Internal-only datasets are excluded from export

• Large data volumes may require additional extraction time

• Certain export features may have file-size or batching limits, documented where applicable

All export interfaces required for switching are provided without additional charge.

Admin By Request publishes the regions or countries where Customer Data is stored and processed (please refer to Annex IV of our Data Processing Agreement). Admin By Request implements appropriate technical and organizational measures to protect Customer Data and non-personal data from unlawful access by non-EU authorities.

Any request from non-EU authorities for access to Customer Data or non-personal data is reviewed by legal specialists, logged and handled in accordance with applicable law and Admin By Request’s information security and privacy procedures.

Admin By Request uses open, machine-readable formats and documented interfaces to support portability and switching. When the European Commission adopts interoperability standards under Article 35 of the EU Data Act, Admin By Request will implement them within the required 12-month timeframe.

Documentation will be updated accordingly.