Overview
Introduction
Admin By Request offers a custom-built, fully integrated ServiceNow application for customers who prefer to manage core features of Admin By Request via the ServiceNow platform, rather than through the Admin By Request Portal.
This article provides a step-by-step guide on how to authorize and enable the integration and access the Requests and Auditlog features through ServiceNow.
The ServiceNow integration works differently depending on whether you use ServiceNow Zurich or earlier, or Service Now Australia. Information in this document which is specific for each case is marked accordingly. Sections which are not specifically marked for one release apply generally.
Assumptions
The article assumes you are installing the ServiceNow application from scratch (i.e., not upgrading to a new version of the app).
If upgrading, you might need to take other steps in addition to those listed in the Integration Tasks section.
Prerequisites
You must have administrator access to your ServiceNow instance and some familiarity with the platform.
To enable this integration, you must first obtain an Admin By Request API Key for your tenant:
-
Log in to the portal.
-
Go to Settings > Tenant Settings > Data > API KEYS.
-
Click Add New.
-
Click Edit description and enter a name for the key.
-
Click Save.
A green tick icon appears next to the Save button when the action is complete.
This key is used later to establish the connection to ServiceNow.
-
Make a note of the API Key or copy it to the clipboard.
Something Missing?
If you’ve identified a bug or have a suggestion for this integration, or another SIEM integration you’d like us to add, contact us here and we’ll see what we can do.
The task descriptions in this guide (and screenshots in particular) cover the state of ServiceNow at the time of writing. While every effort is made to ensure currency, the screens you see during setup may look a little different, especially color schemes and the placement of buttons and links.
Integration Tasks