6 Tenancy

6.1 About multitenancy

The service we provide to you uses a multitenancy model. Multitenancy is the norm for Software as a Service (SaaS) solutions and is the model used by all major SaaS solutions, such as SalesForce or Google Apps – and also your bank.

Your bank does not have a separate system for you as a customer, instead your bank uses multitenancy, which means that a set of pooled computing resources is shared among multiple customers (tenants) using application level isolation. A tenant (e.g. your company as a customer in your bank) is a group of users who share a common access with specific privileges to the software instance.

With a multitenant architecture, the software application is designed to provide every tenant a dedicated share of the instance - including its data, configuration, user management and individual functionality.

Please refer to the Microsoft tenancy design pattern page for a deeper explanation of SaaS and Multitenancy.

Related FAQ

Are you fully GDPR compliant?

Yes. For more information on how Admin By Request meets its compliance obligations and helps your organization do the same, refer to Compliance Mapping.

Can Admin By Request help with stolen computers?

Yes.

Once a stolen machine is booted and communicates with the Inventory, the public IP address of the thief’s router becomes available. The endpoint client does not require anyone to log on to a computer to upload data, so when the thief simply turns on the computer, inventory data is sent transparently. You can now see the public IP address and upload time in your client view and give this to the police. The police can then get the name and address of the IP address owner from the thief’s internet service provider (ISP).

Who can see devices in my tenant?

The only people who can see devices in your tenant are the primary login that was first used to register with Admin By Request and the users listed in the portal under Logins > User Logins.

The installer file downloaded from the portal is unique to your tenant. Depending on the target operating system, it can be an executable file, a package or a script and it is signed with a license that applies only to installers downloaded from the tenant in which you are currently logged-in. The same license file is applied to each of the operating system client installers: Windows, macOS, Linux and Server.

This is true for free plans as well as paid plans.

When installed on an endpoint, once the endpoint connects successfully, you will see in real time the status of the endpoint in your Inventory, which is also unique to your tenant. You will not see any endpoints installed with files downloaded from other tenants - this is simply not possible.