Summarizing the key points in this Customer Contingency Plan:

• This Contingency Plan is for the customer’s use; to take useful action during unforeseen events. It does not describe how Admin By Request (the service provider) will take remedial action in such events.

• Admin By Request has already taken tangible steps to ensure the negative effects of an unforeseen event on its customers are minimized, by how we store, encrypt, and manage customer data, maintain customer confidentiality, and by our communication protocols with customers in the face of such events.

• The scenarios listed in this document, although improbable, describe remedial actions that can be taken by the customer to minimize the negative effects of unforeseen events on business operations, should they occur.

Our core commitment is to our customers and the experience we create for you, even when unforeseen events occur.

We understand that while we cannot plan for, or prevent every possible future event, we can help you to minimize resulting negative impacts if they do occur.