In the face of such an event, Admin By Request will communicate to customers:

• What has gone wrong

• What and/or who is affected

• What you, the customer, can usefully do in the meantime

• What we, the service provider, are doing now (i.e., our BC / DR remediation plan - high-level steps)

• When we, the service provider, expect to return to business-as-usual

When we will contact customers in an unforeseen event depends on the nature of the event and the severity of its effects on each customer.

As mentioned in Customer confidentiality, in the case of a personal data breach, Admin By Request shall notify affected customers in accordance with our DPA and applicable law.

In unforeseen events that directly affect our customers, our two primary means of communication are:

1. Email (either group or one-on-one)

2. Phone (including video call)

Depending on the nature of the event and the severity of its effects on customers, either or both may be used at any time.

During an incident, the Send to email address used for contacting you will be the one entered into the Security email field in your tenant. To view or change this email address, go to page Tenant Settings > Tenant in the portal and click the INCIDENTS tab.

For real-time details on the status of our infrastructure, refer to Admin By Request - Services Status.

The following are your emergency contacts at Admin By Request in the case of an unforeseen event.