Remote Support is part of the Secure Remote Access product by Admin By Request, that allows you to share screens and remotely control devices inside of your Admin By Request inventory, while using all of the well-known features of the Admin By Request ecosystem, such as: inventory, auditlog, settings and sub-settings, approval flows etc.

Remote Support allows either end users or IT admins to initiate a secure, just-in-time, remote support session – allowing them to share and control the end-user's device – and tear everything down once the session is done – eliminating any access points for bad actors.

This document covers getting started with Product Enrollment and Remote Support. It also describes key settings that can be administered from the portal.

Refer to Remote Support Overview for more information.