Remote Support is based on the same gateway concept as the Unattended Access gateway, which is also part of the Admin By RequestSecure Remote Access product. It allows a just-in-time setup between the gateway and the endpoint by establishing a secure Cloudflare tunnel.

Once the tunnel is established, a just-in-time server session is created on the endpoint – allowing for screen sharing and remote control via the browser.

Once the session is terminated or expires, the tunnel and the server session are terminated, leaving the endpoint in the same state as before the remote support session.

The setup is fully cloud-based and does not require any on-premise setup besides what’s mentioned in the prerequisites:

Refer to How does Remote Support work? for more information.