A standard user making this selection where approval is required initiates the following sequence of events.

1. An empty Request Administrator Access form appears:

   

2. The user enters email, phone and reason information into the form and clicks OK.

   NOTE

   Settings in the portal control the full extent of what is displayed to the user:

   • If Code of Conduct is enabled, the user must acknowledge a Code of Conduct pop-up to continue (EPM > Settings > Windows Settings > Endpoint > INSTRUCTIONS).

   • If Require approval is OFF, the approval steps are skipped (EPM > Settings > Windows Settings > Authorization > AUTHORIZATION > Admin Session).

3. The request is submitted to the IT administration team and the user is advised accordingly:

   

4. The IT administration team is notified via the Admin By Request portal that a new request for administrator access has arrived.

   The following example shows how two new requests might appear in the portal:

   

5. One of the team either approves or denies the request. If approved, the user is advised accordingly:

   

6. The user clicks Yes, which starts the session and displays a countdown timer:

   

7. The duration of an admin session is set via the portal (5 minutes in this example) and the countdown timer ticks down to zero, at which time the session ends. The user can optionally end the session at any time once it has started by clicking Finish.

   On Linux endpoints, clicking the countdown timer window enables an app menu with a single item:

   

   Selecting Quit does not end the admin session - it simply closes the countdown timer window. The admin session continues running (and counting down) in the background. If you click the ABR menu bar icon and select Request administrator access again, the countdown timer will reappear (unless it has expired, in which case you'll be prompted to start a new session).