Failure to Establish API Connection:
The following steps can sometimes fix an API problem even if the key appears fine:
Regenerate the API Key in your Admin By Request portal and ensure you have clicked the Save button (the green tick icon appears upon successful save).
Replace the API Key in the ServiceNow Properties page and click Save. Ensure the “Properties Saved” message appears at the top of the page.
No Auditlog or Request Data coming through:
Ensure the Flow has been configured correctly (task C in the ServiceNow Integration). In ServiceNow, go to the Flow Designer, locate the Admin By Request Flow, and ensure all three are Active. Check that the Trigger is set to a reasonably short interval (e.g., two hours).
Ensure there is data in your Admin By Request portal to be pulled through to ServiceNow. If no data exists in Admin By Request, create some test data by making and consuming a request on the endpoint.
Unable to Access ServiceNow Features:
Ensure the account you are signed-in to ServiceNow has the appropriate administrative permissions enabled to access the features required for this integration. (Admin access is required for tasks A through D. in the ServiceNow Integration).