Data Center location

Your data is stored in a data center that is located in one of the geographic locations listed below. These are in Europe, the USA, the UK and Asia.

To determine your data location, go to page Tenant Settings > Data in the portal and click the RETENTION tab.

Note the geographic location shown in field Data Location - it will be one of the following:

• EU West, Netherlands (Europe)

• US East, Virginia (USA)

• US West, California (USA)

• London, United Kingdom (UK)

• EU Central, Germany (Europe)

• Singapore (Asia)

Data Center URL

To determine the API prefix for your data center, go to page Settings > Tenant Settings > Data > API KEYS in the portal and check which API prefix is shown under About API Keys. The data center API URL (also known as the API prefix) will be one of the following:

• https://dc1api.adminbyrequest.com   (Europe - Netherlands)

• https://dc2api.adminbyrequest.com   (US East)

• https://dc3api.adminbyrequest.com   (UK)

• https://dc4api.adminbyrequest.com   (Europe - Germany)

• https://dc5api.adminbyrequest.com   (US West)

• https://dc6api.adminbyrequest.com   (Asia)

Make a note of your prefix - among other things, this is the domain used when an API Key is created.

Cloud Gateways

If you are using Secure Remote Access, you need to allow your browsers access to the following cloud gateways:

• cloudgatewayeu1.accessbyrequest.com   (Europe - Netherlands)

• cloudgatewayus1.accessbyrequest.com   (US East)

• cloudgatewayuk1.accessbyrequest.com   (UK)

• cloudgatewaygermany1.accessbyrequest.com   (Europe - Germany)

• cloudgatewayuswest1.accessbyrequest.com   (US West)

• cloudgatewaysingapore1.accessbyrequest.com   (Asia)

They are called over WSS (Websockets Secure) on port 443 from the browser.

Further, if you wish to remotely access endpoints using Unattended Access and Remote Support:

• Outbound MQTT broker connectivity via Websockets - port 443 - for the following:

  • If your data is located in Europe (Netherlands):
    Ten nodes (FastTrackHubEU1.azure-devices.net to FastTrackHubEU10.azure-devices.net)

  • If your data is located in the USA (East):
    Ten nodes (FastTrackHubUS1.azure-devices.net to FastTrackHubUS10.azure-devices.net)

  • If your data is located in the UK:
    Ten nodes (FastTrackHubUK1.azure-devices.net to FastTrackHubUK10.azure-devices.net)

  • If your data is located in Europe (Germany):
    Ten nodes (FastTrackHubGermany1.azure-devices.net to FastTrackHubGermany10.azure-devices.net)

  • If your data is located in the USA (West):
    Ten nodes (FastTrackHubUSWest1.azure-devices.net to FastTrackHubUSWest10.azure-devices.net)

  • If your data is located in Asia:
    Ten nodes (FastTrackHubSingapore1.azure-devices.net to FastTrackHubSingapore10.azure-devices.net)

• For Unattended Access, RDP needs to be enabled on port 3389 on the device.